1. Shipping Locations
We currently ship orders within Canada. If you are located outside of Canada, please contact us to inquire about international shipping options.
2. Processing Time
Orders are typically processed within 1–3 business days. Processing times may vary during holidays or high-volume periods. You will receive a confirmation once your order has been shipped.
3. Shipping Methods & Delivery Times
We offer standard and expedited shipping options. Estimated delivery times depend on your location and the selected shipping method. Please note that delivery times are estimates and not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Free shipping may be available for orders over a certain value, as specified on our website or promotional materials.
5. Tracking Information
A tracking number will be provided once your order has been shipped. Please allow up to 24 hours for tracking information to become active.
6. Delays & Issues
We are not responsible for delays caused by the shipping carrier, weather conditions, or customs processing. If you experience issues with delivery, please contact the carrier first, and then reach out to us for assistance if needed.
Return & Exchange Policy
1. Eligibility for Returns
Returns are accepted within a specified time frame (typically 14–30 days) from the date of delivery. To be eligible for a return, the item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by a proof of purchase
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Downloadable software or digital content
- Sale or clearance items (if marked final sale)
3. Return Process
To initiate a return, please contact us with your order number and reason for return. We will provide instructions for sending the item back. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original method of payment. Please allow processing time depending on your financial institution.
5. Exchanges
Exchanges are offered for defective or damaged items. If you need to exchange an item, contact us with details and photos (if applicable).
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within a reasonable timeframe (e.g., 7 days from receipt), and we will work with you to resolve the issue promptly.
7. Contact
For any questions regarding shipping, returns, or exchanges, please contact our customer service team.